Shipping Policy
Orders placed on toolingbootspczg.com are processed within 1 business day. Orders placed on weekends or holidays are processed on the next business day. Chun Hei Limited ships to every country worldwide. Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method. Standard shipping delivers within 5 to 10 business days after processing. Expedited shipping delivers within 2 to 4 business days after processing. Chun Hei Limited provides a tracking number via email when the order ships. The customer must provide a complete and accurate shipping address. Chun Hei Limited is not responsible for delays caused by customs, postal strikes, or incorrect addresses. The customer bears all customs duties, taxes, and import fees.
Return Policy
Chun Hei Limited offers a 14 days no-reason refund policy. The customer may return any item within 14 days of delivery for any reason. The 14-day period begins on the delivery date confirmed by the carrier. To qualify for a refund, the shoes must be unworn, unwashed, and undamaged. The shoes must include all original packaging, tags, and accessories. The customer bears the return shipping costs. Chun Hei Limited does not provide prepaid return labels. The refund arrival time is at least 14 days after Chun Hei Limited receives the returned item. Chun Hei Limited inspects each return within 3 business days of receipt. If the return meets the conditions, Chun Hei Limited initiates the refund. The refund amount equals the purchase price of the returned item. The refund excludes the original shipping costs. PayPal refunds take at least 14 days to process. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must allow up to 30 days for PayPal refunds in those regions.
Return Process Step-by-Step
Step 1: The customer contacts Chun Hei Limited at [email protected] within 14 days of delivery. The customer provides the order number, the item name, and the reason for return. The reason is optional. Step 2: Chun Hei Limited replies with a return authorization and detailed return instructions. The recipient must be Chun Hei Limited, the contact phone is +852 6122 2245, and the specific return address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. Step 3: The customer packs the shoes in the original packaging. The customer includes all tags and accessories. The customer writes the return authorization number on the outside of the package. Step 4: The customer ships the package using a trackable shipping service. The customer pays all return shipping costs. Chun Hei Limited is not responsible for returns lost in transit. Step 5: Chun Hei Limited receives the return and inspects the shoes within 3 business days. Step 6: Chun Hei Limited initiates the refund. The refund arrival time is at least 14 days. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Step 7: The customer checks the payment account for the refund.
Defective or Incorrect Items
If the customer receives defective shoes, the customer must contact Chun Hei Limited at [email protected] within 7 days of delivery. The customer must provide photographs of the defect. Chun Hei Limited covers return shipping costs for defective items. If the customer receives an incorrect item, the customer must contact Chun Hei Limited within 7 days of delivery. Chun Hei Limited covers return shipping costs for incorrect items. The customer follows the same return process steps. The refund for defective or incorrect items includes the original shipping costs.
Exchanges
Chun Hei Limited does not offer direct exchanges. The customer must return the original item for a refund. The customer then places a new order on toolingbootspczg.com. The new order is subject to the same shipping and return policies.
Refund Timelines and Methods
All refunds are issued to the original payment method. The refund arrival time is at least 14 days after Chun Hei Limited approves the return. Credit card refunds take at least 14 days to appear on the customer's statement. Debit card refunds take at least 14 days. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must check with the payment provider for exact posting times. Chun Hei Limited cannot expedite refunds beyond these timeframes.
Return Address and Contact Details
The customer must ship all returns to the following recipient: The recipient must be Chun Hei Limited, the contact phone is +852 6122 2245, and the specific return address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. For questions about shipping or returns, the customer contacts Chun Hei Limited at [email protected] or +852 6122 2245. Chun Hei Limited responds to emails within 1 business day. Phone support is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Standard Time.
Policy Updates
Chun Hei Limited may update this Shipping & Returns document at any time. The customer must review the current version on toolingbootspczg.com before placing an order. The customer's continued use of toolingbootspczg.com after an update constitutes acceptance of the revised policy.